Discover Sikkim Refund & Cancellation Policy
1. Booking Confirmation
All tour packages, taxi services, airport transfers, and travel-related services offered by Discover Sikkim require an advance payment for booking confirmation.
Bookings are confirmed only after the required advance payment has been received and acknowledged by Discover Sikkim.
2. Cancellation by Customer
Refunds are calculated based on the number of days remaining before the scheduled service start date.
Tour Packages
| Cancellation Period | Refund of Advance Payment |
|---|---|
| 30 days or more before travel date | 100% Refund |
| 21–29 days before travel date | 75% Refund |
| 14–20 days before travel date | 50% Refund |
| 7–13 days before travel date | 25% Refund |
| Less than 7 days before travel date | No Refund |
Taxi Services, Airport Transfers & Sightseeing Vehicles
| Cancellation Period | Refund of Advance Payment |
|---|---|
| 7 days or more before service date | 100% Refund |
| 4–6 days before service date | 50% Refund |
| 0–3 days before service date | No Refund |
3. Peak Season Bookings
For bookings during peak travel seasons, public holidays, long weekends, Christmas, New Year, and other high-demand periods, cancellation charges may be higher due to hotel and vehicle supplier policies.
Any such special conditions will be communicated at the time of booking.
4. No Show
If a guest fails to arrive, report, or utilize the booked service without prior cancellation, the booking will be treated as a “No Show” and no refund shall be provided.
5. Permit Fees, Government Charges & Third-Party Costs
Certain charges including, but not limited to:
- Permit fees
- Entry fees
- Government charges
- Hotel cancellation penalties
- Third-party booking fees
may be non-refundable once processed.
Such amounts will be deducted from the refundable amount where applicable.
6. Refund Processing Time
Approved refunds will be processed within 7–14 business days from the date of cancellation approval.
Refunds will be issued using the original payment method wherever possible.
7. Cancellation by Discover Sikkim
In the unlikely event that Discover Sikkim is unable to provide a confirmed service due to operational reasons, natural disasters, government restrictions, road closures, extreme weather conditions, strikes, or other circumstances beyond reasonable control, customers may be offered:
- Rescheduling of travel dates; or
- Travel credit for future use; or
- Refund of recoverable amounts after deduction of any non-refundable third-party charges.
8. Force Majeure
Discover Sikkim shall not be held responsible for cancellations, delays, route changes, or service disruptions caused by events beyond its reasonable control, including but not limited to:
- Landslides
- Floods
- Heavy snowfall
- Natural disasters
- Government restrictions
- Political disturbances
- Road closures
- Pandemics or public health emergencies
Refunds in such situations will be subject to the policies of hotels, transport providers, and other third-party suppliers involved in the booking.
9. Contact
For cancellation requests, please contact Discover Sikkim through the contact information provided on our website. Cancellation requests are considered valid only after written confirmation from Discover Sikkim.